Modelling Business Practices Reading Berkshire BCS Diploma

BCS Certificate in Modelling Business Processes


This certificate focuses on the investigation, modelling, analysis and improvement of business processes. The BCS publication, Business Analysis (2nd Edition, 2010), defines business processes as ‘the means by which an organisation carried out its internal operations and delivers its products and services to its customers’. Candidates are required to appreciate the hierarchy for business processes, and apply business process modelling techniques within a framework for business process improvement.

Course Format

This is a two day course.  The exam will be held on the afternoon of the second day.  It will be a one-hour written paper preceded by 15 minutes reading time during which you can read the exam paper.  The exam is open-book which means that you can refer to your course manual and your own notes during reading time and the exam.

Note that this course is run in association with Scoll Methods Ltd who are the exam provider.


Holders of the BCS Certificate in Modelling Business Processes should be able to:

  • Identify and model core business processes at an organisational level
  • Identify and model business processes at the process level
  • Identify the events that trigger the business processes
  • Identify the outcomes from the business processes
  • Model the actors, tasks and process flows that comprise a business process
  • Analyse the tasks within a business process
  • Identify the business rules applied within tasks
  • Analyse the performance issues of individual tasks
  • Identify the performance measures applied within a business process
  • Analyse and improve business processes


1. The context for business process modelling (5%)
1.1 Purpose of business process modelling
1.2 Process for business process modelling
1.3 Approaches to business process modelling
1.4 The hierarchy of business processes – organisation, process and task levels
1.5 Differences between the process view and the functional view of an organisation
1.6 Advantages of the process view

2. Organisational model of processes (20%)
2.1 Strategic context for business processes
2.2 Relationships between processes, including those at the same level and between levels of hierarchy
2.3 Building an organizational view of processes
2.4 Delivering value to customers and the value proposition

3. Modelling the business processes (30%)
3.1 Selected business process modelling technique
3.2 Modelling as-is business processes
3.3 Events that trigger business processes
3.4 The outcomes from business processes
3.5 Timelines for business processes
3.6 Business process measures

4. Documenting tasks (15%)
4.1 Identifying tasks – one person, one place, one time
4.2 Documenting steps to complete the tasks
4.3 Documenting business rules
4.4 Task performance measures

5. Evaluating and improving business processes (20%)
5.1 Identifying problems with the as-is business processes
5.2 Analysing the process flow
5.3 Analysing the handoffs
5.4 Analysing the tasks
5.5 Staff performance issues
5.6 Challenging the business rules
5.7 Modelling the to-be business processes
5.8 Approaches to business process improvement

6. Transition (10%)
6.1 Integration of business process modelling and requirements definition
6.2 Implementation issues

In association with:

Peak Training Solutions / Passmuster - Business Analysis BCS Training

Peak Training Solutions Ltd is a BCS Accredited examiner.

BCS Accredited Business Course Training - Reading, Berkshire